FAQ

How big can my pallet be?
Rates are based on standard sized pallets 48 x 48 and must weigh less than 2000 lbs. Any shipment with an average weight of over 2000 lbs per pallet may be subject to an additional charge. If your freight is constantly more than 2000 lbs, talk to your sales rep.

What if my pallets are stackable, can I get pallet spot rates?
Yes, but you must be pre-approved, talk to your sales or customer service rep.

What if my pallets are bigger?
You will need to talk to sales or customer service rep to arrange a different program.

How do I trace?
Email palletrater@modetransportation.com for updated trace information

How long is my quote good for?
You quote is good for 7 days from date published.

Can I get my paperwork online?
Yes, simply log in and go to B/L POD function. All paperwork is scanned in a timely fashion.

What about FSC?
We have tried to make this pricing as simple as possible, so we have rolled the current FSC into the rates to avoid confusion and line items on our bill. The rate that you get is the rate that you will be charged, no deviation.

What do I need to put on my B/L?
The B/L is a legal document so all relevant information must be on it, and we would prefer that the B/L read third party billing to Mode, however, if the shipper does not or can not put the instructions on the B/L we will still take care of the invoice and the carrier will not bill you or your customer.

What should I do with my old NMFC book?
Burn it, rip it, shoot it, there are many options.

How do I get started?
You must be a valid customer from Mode, so if you are already a Mode customer simply shoot an email to Ben.Shaftel@modetransportation.com. If you are not yet a customer, simply fill out our credit application, (click here to download) and either E-Mail it, fax it or mail it to us. Click here for all contact info. Once it has been received you will get a customer number and login information. The process takes hours, not days, so chances are you can get started practically right away.

What about time definite or guaranteed shipments.
For special needs you must call in or E Mail us.

What about residential or Lift Gate services?
For special needs you must call in or E Mail us.

What about Haz Mat or household goods?
For special needs you must call in or E Mail us.